The IVR service is widely used in various fields and organizations. It can be used in the field of customer service, telecommunications, financial institutions, government services, medical institutions and other sectors where effective interaction with a large number of clients is required.

The main advantage of the IVR system is that it is able to handle a large volume of calls, freeing staff from routine tasks and allowing them to focus on more complex and important issues. IVR also reduces customer waiting times and provides faster and better service.

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